Problems with uploading

So I´ve been trying to upload a series of clips of mostly my wife. But I have problems. Some of the clips have been in conversion for a month now? And I´ve tried to contact Xhamster about this but only got automatic replies about signing up as a content creator. I´ve even tried doing this but still nothing works. If you read this and have had similar problems, or a solution for me please let me know :)